Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
1. How do you ensure customer privacy?
At DarkEclip, we are committed to maintaining the highest standards of customer privacy and security. We utilize advanced security technologies such as encrypted connections (SSL) to safeguard your personal information throughout the entire purchasing process. We implement strict access controls and regularly update our security protocols to prevent unauthorized access. Your information is only shared when necessary to fulfill your order or legal requirements. Please refer to our Privacy Policy for details on data collection, usage, and protection. If you have privacy concerns, our customer service team is here to assist you.
2. Instructions for Payment by Card
If you are unable to make the payment by card on our website, we also offer the option of payment via bank deposit. To use this method, you need to contact us beforehand via WhatsApp or Instagram.
1. Contact Us:
Send us a message through:
- WhatsApp: 5511330988
- Instagram: [@darkeclip]
2. Make the Deposit:
Once you’ve contacted us, make the deposit for the amount corresponding to the card details provided below:
- Card Number: 4213 1661 9375 4433
- Bank: HSBC
3. Include the Reference Number:
Make sure to include the reference number we provide in the deposit description so we can identify your transaction.
4. Send Confirmation:
After making the deposit, send us a confirmation by email to darkeclip@darkeclip.com or via WhatsApp, attaching the transaction receipt to expedite payment verification.
5. Order Processing:
Once the payment is verified, we will proceed with processing your order.
3. Shipping Information
DarkEclip offers worldwide shipping to deliver your order anywhere in the world. We prioritize fast delivery to ensure you receive your items promptly. After making a purchase, please allow 1 to 4 business days for us to process and ship your order. Our aim is to dispatch your package as quickly as possible. Please note that shipments after preparation typically take 10 to 15 days to arrive.
4. Can I modify or cancel my order after placing it?
Yes, you can request changes or cancellations to your order. Please contact us as soon as possible with your order number and the specific changes you wish to make by emailing us at darkeclip@darkeclip.com We will do our best to accommodate your request, although once an order has been processed and shipped, we may not be able to make changes. It is crucial to reach out to us promptly for assistance. Thank you for your understanding.
5. How can I determine my correct size?
To find the perfect fit, please refer to the accurate size chart provided beneath each product. This chart includes measurements and guidelines to help you select the most suitable size based on your body measurements. If you need further assistance, our customer service team is available to help ensure you have a comfortable and satisfactory shopping experience.
6. Return and Refund Policy
We accept returns and issue refunds for incorrect or damaged items upon receipt. Please contact our customer service within 15 days of receiving your order if you believe you have received an incorrect or damaged item. We will guide you through the return process, and upon inspection, we will offer a replacement, exchange, or refund. However, we do not accept returns or issue refunds for items that have been correctly shipped. We encourage customers to carefully review their orders before completing the purchase. Our team is committed to addressing any concerns promptly and ensuring customer satisfaction within the parameters of this policy.
7. Do packages arrive together?
Occasionally, if you order multiple products, you may receive the items separately. This is because we operate from different warehouses in various countries, allowing us to efficiently ship your products. Rest assured, all your items will arrive as ordered, though they may come in separate packages.